The simplest approach to changing the USD theme is to use one of three standard themes provided by Microsoft.
| Theme | Syntax for the Data field |
| Air | /UnifiedServiceDesk;component/Styles/AirStyle.xaml |
| Blue | /UnifiedServiceDesk;component/Styles/BlueStyle.xaml |
| Style | /UnifiedServiceDesk;component/Styles/Win8Style.xaml |
Update: Please note that Blue and Style have now been deprecated. (From USD v2.2 onwards.)
To apply any of these themes;
- Navigate to the Global Manager
- Goto events and select the “DeskTopReady” event.
- Add a new action call like the one below.
Name = “SetTheme”
Order = 1 (The order must be 1!)
Hosted Control = Your Global container
Action = SetTheme
Data = Whichever theme you want to apply from list above.
This gives a theme like the one below.
Microsoft Dynamics 365 
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Hi Sir,
Missing your posts on “Microsoft Unified service Desk” 😦 “I have one question which is hover these days in my mind which is that I want to implement Reminder which is the Microsoft CRM “Announcement” inside the Microsoft USD ?
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How do you want the announcement to work / show in USD? I assume you mean CRM annoucements?
I have seen code to show announcements on dashboards before. I guess you could do that. (To be honest I haven’t used the announcement entity in CRM much!)
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