MB2-712: CRM2016 Customization and Configuration Exam

This morning I successfully completed my first CRM 2016 certification, MB2-712, obviously I’m not allowed to give any details about specific questions.

If you are lucky enough to have access to the partner source and therefore the “Learning Portal” you’ll find the videos for the exam preparation really good. They were the only source of information I used for my prep.

As this exam is very new you might find additional specific information hard to come by but reviewing anything connected with the CRM 2015 customization and configuration exam will be useful. There is a lot of crossover / commonality between the old and new exams. For example: the basic concepts for security roles and security hierarchy haven’t changed.

To be honest I found the exam pretty easy mainly because it wasn’t that long since I took the CRM 2015 exam.

As is always true when preparing for any of the Microsoft exams its worth going over the skills measured in detail. Make sure you are familiar with every concept mentioned in the skills to be measured.

Configure Microsoft Dynamics CRM

  • Configure Dynamics CRM settings
    • Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams
  • Manage Dynamics CRM security
    • Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy

Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields

  • Manage Dynamics CRM entities
    • Manage entity ownership; manage entity properties; understand system and custom entities
  • Configure field customizations
    • Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons
  • Implement entity relationships
    • Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles

Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations

  • Create and manage Dynamics CRM solutions
    • Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions
  • Customize Dynamics CRM forms
    • Understand the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients
  • Implement Dynamics CRM views and visualizations
    • Understand view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes

Implement business rules, workflows, and business process flows

  • Implement and manage business rules
    • Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions
  • Implement and manage workflows, dialogs, and custom actions
    • Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions
  • Implement and manage business process flows
    • Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows

If your knowledge on CRM2015 is current, then this is probably the easiest of the new CRM 2016 exams. I will post about my experiences of taking the other new exams as I attempt them over the next few of weeks. Hopefully I will be as successful with those!

But for now I am just happy to have the first one completed. J

If you are about to update your certifications I would recommend making this the first exam you take.

11 thoughts on “MB2-712: CRM2016 Customization and Configuration Exam

  1. Hi Niel

    I am planning to renew my MB2-703 (2013) certification with the new MB2-712 as you mentioned taking. But it seems to be a challenge itself, to get hold of the training materials, although having access to both PartnerSource and Microsoft University, but not the DLP site??? – I wonder why the training materials like the old PDF-files is so hard to come by, as an alternative to the DLP online sessions. Can you point me in antoher direction or perhaps a direct link to the preparation materials for this test:


    Kind regards /Alex


    • Hi

      For my prep I used some old out of date material and then some revision based on the skill sets listed. I work for a partner so I had access to DLP which helped.

      So sorry, I don’t have any “great” sources for information.

      Because of that I am making multiple posts as prep material for the MB2-714 exam. Which I am currently revising. Unfortunately I didn’t have time to do the same when I prepared for MB2-712. (Creating the notes is a lengthy process.)

      If you’ve passed a previous customizations exam, revising your old material and then some hands on experience of the new features should get you ready. You shoudln’t find the exam any more challenging than previously.

      Good luck.


  2. Congrats! what other exams would you recommend to CRM analysts? Customization/configuration is my first step but I’m trying to get certified in two things, so am brainstorming on the second exam


  3. Hi Neil,

    I will have this exam next week, I have access to the DLP, I have already seen the videos and currently studying the Power Point Slides for this exam, do you think is a good idea to watch the videos again? or only study the slides?



    • Hard to answer that … kind of depends on what works best for you.

      For me, I tend to read the write up of the videos and then only watch them if I feel I need to go over specific areas again.

      Then (for me) the best revision has to be using the product. You can’t beat some hands on time, in my opinion.

      One of the consultants I work with reads the notes attached to the videos and dives straight into the exams. And always does well. Personally I need more hands on time to feel confident.

      I like to watch the videos and keep pausing whilst I try out my own examples. (Also writing down what I’ve learnt helps me, hence my blog posts!)

      SOON, I will publish all of my posts as a complete collect. Meaning a complete reference guide for people who don’t have DLP access.


  4. Hi Neil,

    I am a Business Analyst but keen to grow in CRM area, I am planning to give MB2-712 exam. I have worked on Dynamics CRM but have not given any exams and do not have access to DLP site.
    Do you think I can pass the exam by preparing from your posts? Please advise.



    • People have told me they have passed using mainly my site for their prep. But I always also advise spending as much time actually doing customisation as possible. I feel a combination of reading theory and actual hands-on experience is best.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s