Unified Service Desk (USD) for Microsoft Dynamics CRM is a framework that allows you to quickly create call center applications. This is the seventh module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve learnt how to open sessions and show case associated views in USD, in this module we will build on this concept by opening other tabs within the session.
By the end of the video your navigation rules should look something like this ….
Next time I will continue with module 8! In which we will look at taking notes and adding browser like navigation to our toolbars. J
Enjoyed module 7? Try module 8.