The USD Accelerator – UCI Version

As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version that works with Microsoft’s new Unified Client Interface (UCI).

Hopefully you know that UCI is Microsoft’s latest interface for Dynamics 365. And will eventually become a replacement for the web client that we have been using for many years. UCI is a great step forward as it provides a more responsive and more modern experience.

The good news is that this new version of The USD Accelerator is pretty much feature comparable to my earlier version. QGate’s Intelli-Cti hosted control and CaféX’s Live Assist are both still supported.

If you’d like to find out more about how The USD Accelerator might enhance your Unified Service Desk project you can hear all about it here.

You can download this new version of The USD Accelerator here.

The USD Accelerator has been designed to help companies implement Microsoft’s Unified Service Desk quicker. If you are planning a USD project I encourage you to experiment with it. It can help speed your initial proof of concept build massively and may even give your production builds a kick start.

What next?
Below you will find links to detailed installation instructions and technical details. Follow the links below and you’ll hopefully be up and running in no time at all ….

Download The USD Accelerator

Technical Manual

What If You Need Help?
Implementing solutions in contact centres, even with The USD Accelerator can be a challenging undertaking. I would be happy to discuss your requirements in detail.

If you would like to discuss your specific project please email me at

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