I recently gave a presentation at 365 Saturday in Amsterdam, in which I showed a detailed demonstration of Microsoft’s new Omnichannel Engagement Hub. (Now known as Omnichannel for Customer Service.) Several people have asked me to record the demonstration … so here it is!

I hope this video gives you a great overview of the new Omnichannel Engagement Hub and inspires you to want to try it or at least find out more ….