D365UG – “Birmingham” October 2020

Our last Birmingham D365UG event was way back in July, so we thought it must be about time we hosted another free event for fans of Dynamics 365 and the Power Platform. As is the “new norm” this event will be a virtual one, the bonus being everyone and anyone can join us.

Our next “Birmingham” event will take place on Wednesday 28th October 2020 at 5pm.

In these challenging times …. I guess everyone might be feeling a little weary from attending virtual meeting after virtual meeting. But at the same time we all know staying informed about Dynamics 365 and connecting with likeminded professionals remains as important as ever. With this in mind we’ve tried to make a couple of adjustments to our format. Please come along and let us know what you think.

Firstly we know not everyone can give up their valuable free time to attend lengthy online meetings. So we are planning on keeping ours short and sweet, you only need to spare one hour of your time. But we aim to make that hour jam packed with content.

Secondly we know that events which eat into your evenings and weekends can also be a pull, so we are experimenting with the best time to host the event. This time we’ve picked 5pm. Hopefully you can spare an hour at the end of your working day before home life kicks in!

I don’t know about you but the thing I miss most about going to events is connecting with people. Unfortunately we can’t replace that face to face experience which we all used to take for granted! But we can open up the microphones at the end of our fun packed hour. So if you’d like to “hang around” afterwards and ask questions or just say hello then please feel free to grab a virtual (or real) beer and join us for a good gossip about tech!

As always our events are open to everyone and you have two ways to register ….

  • You can register on D365UG.com here.
  • Or you can register on meetup.com here.

And so to our agenda ….

Intro / news (10 mins)

We’ll kick off with a pretty quick introduction session and maybe cover any news about other upcoming D365UG events.

What Languages do you speak?? (15 mins)

In this digital / virtual world our customers are spread over a wider geographic area. I don’t know about you but I don’t own a “Babel Fish”??

Hitchhiker’s Guide to the Galaxy fans will know that a Babel fish is a small yellow fish that feeds on brain energy and when inserted into your ear will act as a real time translator.

In this short demo Neil Parkhurst (aka me) will show you a great new feature in Microsoft’s Omnichannel for Customer Service, “Babel Fish like” language translations. I can now chat in any language just like they do in science fiction books!

Supporting Dynamics Own the Desktop (35 mins) – How Vonage is Delivering Enterprise Contact Centre Functionality Natively within Dynamics

Vonage is a leading provider of cloud communications including contact centre, unified communications and API communications. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven delivery across multiple sectors. Vonage has recently launched its native Dynamics 365 experience within the Customer Service and Sales Hub.

Vonage will be delivering a live demonstration of the product natively in Dynamics covering: email/web to case routing directly in Dynamics and inbound call logic including self-service with the ability to read back information from the case in Dynamics. The solution demonstration will also cover CTI functionality screen-pop, logging and reporting within Dynamics.

After hours …. if you’d like to join us for a cheeky virtual beer and chat after the meeting, we’ll be keeping the meeting open for anyone who has questions or just wants to say hello!

I really hope you can join us for this free virtual event. Don’t forget you have two ways to register ….

  • You can register on D365UG.com here.
  • Or you can register on meetup.com here.

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