We have our next “Birmingham” Dynamics 365 event planned for Wednesday 19^th May at 5:30pm. This is a free virtual event so open to everyone.

Everyone can register on meetup here for free.

Our next exciting Dynamics 365 Birmingham User Group meeting will be taking place on Wednesday 19th May 2021 at 5:30pm, and we would love to have you along!

We hope to see our local friends. But being a virtual event EVERYONE will be very welcome.

This time we have two amazing speakers. But I would think that … one of them is me!!!

Session : A new & unique approach to data cleansing in D365
Speaker : Ben Warren, The Software Bureau

Ben Warren, from The Software Bureau & Clean Contacts will join us to describe their data cleansing tool. Every business has to clean their data, but the current methods can be complicated and risky. Clean Contacts enables automated data cleansing of UK consumers – identifying where an individual has moved, where they have moved to or if they have passed away.

Hosted within MS Azure, with no data having to leave the environment to ensure maximum security, and integrated into D365 using the Power Platform.

This session will provide an overview of the solution and demonstrate how a D365 user can gain total peace of mind.

Session : Customer Service Workspace
Speaker : Neil Parkhurst (aka me!!)

Dynamics 365 now includes several user interfaces your customer service agents may want to use. I’m sure you know we already have Customer Service Hub, Unified Service Desk and Omnichannel for Customer Service.

Customer Service Workspace is the newest kid on the block! So what does it offer and when might you use it in preference to these existing established options.

In this presentation you will see a demo of the Customer Service Workspace. And additionally the App Profile Manager and more!!!

Everyone can register on meetup here for free.