About Me

neilparkhurstI am a UK based Microsoft Dynamics CRM functional consultant with 25+ years experience in IT. I’ve worked for a mixture of major companies in financial services, manufacturing and telecoms, as well as Microsoft Gold Partners. I have a software development background but I first came to Dynamics CRM around 2008.

I have worked on multiple implementations using CRM 4.0, CRM2011, CRM2013, CRM2015 and CRM2016. Currently I hold 17 Microsoft certifications covering all of these versions.

I have been heavily involved with Unified Service Desk. Plus more recently I’ve also been working with Field Service (FieldOne).

I have a technical background but will never describe myself as a hardcore coder. I hope this helps me engage with businesses on their level and also explain complex subjects in a clear manner.

In this blog I hope to share my experiences with Microsoft Dynamics CRM, Unified Service Desk and Field Service. Some of my posts will relate to the technical aspects of implementing CRM but others might tackle other issues such as project management or user adoption.


In October 2016 I became a very proud recipient of the coveted Microsoft Most Valuable Professional (MVP) award.

Please follow me on Twitter at @ParkhurstNeil

And connect with me on LinkedIn

I work for Crimson in Birmingham (UK). crimson.co.uk.


Crimson is a fast-moving technology and recruitment company that specialises in the full range of IT support, consultancy, search and selection services. The business is driven by people and their reputation is built on providing products and services which genuinely reflect their values.  Crimson are a great bunch, which is why I work for them!