MB2-714 (Microsoft Dynamics CRM 2016 Customer Service) : Queue Management
This is the next “exciting” instalment in my series about preparing for the MB2-714 exam. (Microsoft Dynamics CRM 2016 Customer Service.) This post is all about queue management. A queue is simply a list of “work items” including cases, activities or other entity types. Queues are a place to organize and store “jobs” waiting to be processed. CRM…