MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field Service, Implementation Planning

As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will continue with my series on Field Service, by expanding on the concepts I raised in my introduction and looking at how we plan for a Field Service implementation.