Voice of the Customer

I recently configured the voice of the customer functionality for a demo of CRM Online, here I describe how the steps I followed. Hopefully this post will provide the basics you’ll need to know about voice of the customer to get started.

CRM 2016 Update 1 – Customer Field

Microsoft Dynamics CRM 2016 Update 1 has introduced a new capability to create a customer field on any system or custom entity. Until now, “customer” has been a special polymorphic relationship that only existed in a limited number of places in CRM. Such as the customer field on cases. Polymorphic because a customer could be…