Universal Resource Scheduling

I have commonly used the schedule board with Dynamics 365 Field Service or Project Service to schedule work orders or project tasks. But recently I’ve had a couple of requirements to schedule custom entities. This is possible using Universal Resource Scheduling. (URS) In this post I’ll explain my initial experiments with URS, if you are considering making use of URS then hopefully the information here may be of use.


I recently gave a short presentation about Gamification at a D365UG event in Birmingham. As part of my preparation I recorded my presentation, so everyone can watch it.

Dynamics 365 – Offline Options

I have recently been working on a project when the customer needed access to CRM whilst offline. We therefore researched a number of options and highlighted strengths and weaknesses of each. The details we considered are shown below, I hope that they may assist anyone planning a similar capability.