I am excited to announce release 3.1. This new release has a focus on the agent experience. Therefore it contains loads of bug fixes and performance enhancements. And additionally many agent focused usability changes.
Recently a few people have asked me questions about how to install The USD Accelerator, so I have produced a video showing a typical install process.
The USD Accelerator is a pre-built Unified Service Desk configuration aimed at helping speed your USD project.
This post will highlight the enhancements and bug fixes released in version 3_0_0_0 of The USD Accelerator.
The release of an updated version of The USD Accelerator supporting Unified Service Desk v4.1 and Chrome.
I have been meaning to post a comprehensive demo of The USD Accelerator for some time! And I have finally done it. You can see The USD Accelerator in action in this video!
The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project.
This post will highlight the enhancements and bug fixes released in version 2_0_0_2 of The USD Accelerator for UCI.
This post will highlight the enhancements and bug fixes released in version 2_0_0_1 of The USD Accelerator for UCI.
The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. It comes in two version, one supporting the traditional Dynamics 365 web client and one for the newer Unified Client Interface (UCI).
This post will highlight the enhancements and bug fixes released in version 1_0_0_10 of The USD Accelerator for Dynamics web client.
As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version that works with Microsoft’s new Unified Client Interface (UCI).
Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd party add-ins, I have increased that support to includes a new CTI hosted control from QGate that will help make the inclusion of CTI simpler and definitely quicker.
Microsoft Dynamics 365 