Omnichannel for customer service contains a number of features to help improve agent productivity. In this post I will explore two of these …. Agent scripts and Macros. Plus we’ll see some slugs along the way!
Our next Birmingham Dynamics 365 User Group will start at the normal time at 6:30pm on Wednesday May 13th. But unlike normal this will be a virtual event.
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Power Platform + Dynamics 365 Core exam. (aka MB-200) In this post I will look at concepts around languages and translations.
We are all being adversely effected by the Coronavirus, unfortunately many people may find themselves out of work or with theirs jobs at risk. As normality returns significant numbers of people could need to seek new jobs. For someone, unfortunately, returning to their old careers may be difficult.
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at concepts around discovery, planning and analysis.
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at concepts around the app designer.
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at concepts around forms.
I have recently started to experiment with Forms Pro, in this post I will explain my initial tests and provide a few observations on my opinions so far.
Mercury xRM is recruitment software built on the Microsoft Dynamics CRM platform. As standard Mercury xRM comes with a number of ready-made dashboards, including the most popular metrics we advise our clients to consider. In the following post these are explored.
My MVP Journey or put another way “The Making of a Microsoft MVP” (Most Valuable Professional)
Having supported me in my quest to become an MVP, the marketing team at Crimson, the company I work for, organised a Q&A session to create a record of my MVP journey.
Here’s what we discussed:
