Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short blog posts. In this post I will cover how the category or relevance search is loaded in UCI.
With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an overview of some of the key points I have found which you might want to be aware of.
I recently received a great question about agents scripts and I love answering Unified Service Desk questions! This time the question was about a requirement to switch agents scripts. Here is my answer.
Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page”, which supports the new Unified Client Interface (UCI). These have several differences to the “CRM Page” hosted controls we have traditionally used with the standard web client. In this post I will explore just one of these differences, RunXrmCommands.
Unified Service Desk (USD) 3.3 has recently been released, one of its great new features is the best practice analyzer. In this post I will explore this new feature and hopefully show why you should immediately try this!
Massive news for Unified Service Desk fans, USD v3.3 has just been released. Could this the best USD release yet????
I do love the fresh we’ve had with V9.0 of Dynamics 365, but I have seen a challenge when we display associated views in the left panel of Unified Service Desk.
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?
Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?
CaféX’s Live Assist can be used with Unified Service Desk to help automate the processes around using web chat / Omni channel. But when doing this how do we automatically control an agents availability?