USD – Create an agent script

In an earlier post I explained what agents scripts are and how they might be useful, now I’d like to build on that logic and describe how to actually create an agent script. Agent scripts are useful to prompt the operators presenting options at each stage of the business process for possible answers (actions) to take.…

USD – Agent Script to create an entity

In an earlier post I explained what can be done with agent scripts, I then followed up with a description on how to create an agent script. Now lets look at one of the most useful customizes you can achieve with agent scripts. Having found an account it maybe useful to have the ability to…

USD – Agent Scripts, close session

Add close session to an agent script You may decide you’d like a button on an agent script to be able to quickly close the current session. This can be simply done. The steps are, Create a close session action Add an answer to an agent script of “Close Session” and link the close session…