I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they never opened it. I could just run all the actions regardless and ignore any errors. But I don’t like doing that and it isn’t an efficient way of designing a solution. So, what so we do?
Here is “take two” of my demo …… it shows how to quickly create a Unified Service Desk application using Microsoft’s new interface standard for Dynamics 365, the Unified Client Interface (UCI).
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short blog posts. In this post I will cover how the category or relevance search is loaded in UCI.
With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an overview of some of the key points I have found which you might want to be aware of.
I recently received a great question about agents scripts and I love answering Unified Service Desk questions! This time the question was about a requirement to switch agents scripts. Here is my answer.
Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page”, which supports the new Unified Client Interface (UCI). These have several differences to the “CRM Page” hosted controls we have traditionally used with the standard web client. In this post I will explore just one of these differences, RunXrmCommands.
Unified Service Desk (USD) 3.3 has recently been released, one of its great new features is the best practice analyzer. In this post I will explore this new feature and hopefully show why you should immediately try this!
I do love the fresh we’ve had with V9.0 of Dynamics 365, but I have seen a challenge when we display associated views in the left panel of Unified Service Desk.
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?