USD – Unified Client Interface

With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an overview of some of the key points I have found which you might want to be aware of.

USD – UCI and RunXrmCommand

Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page”, which supports the new Unified Client Interface (UCI). These have several differences to the “CRM Page” hosted controls we have traditionally used with the standard web client. In this post I will explore just one of these differences, RunXrmCommands.

USD – Outbound Phone Calls From a List

This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.