Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page”, which supports the new Unified Client Interface (UCI). These have several differences to the “CRM Page” hosted controls we have traditionally used with the standard web client. In this post I will explore just one of these differences, RunXrmCommands.

Unified Service Desk (USD) 3.3 has recently been released, one of its great new features is the best practice analyzer. In this post I will explore this new feature and hopefully show why you should immediately try this!

I do love the fresh we’ve had with V9.0 of Dynamics 365, but I have seen a challenge when we display associated views in the left panel of Unified Service Desk.

Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?

Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?

This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource.

With Unified Service Desk for Microsoft Dynamics 365 you will want to migrate your configuration from say development to production. Recently there have been some changes in this area, so in this post I will describe the process and offer some tips along the way.

This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.

Unified Service Desk (USD) for Microsoft Dynamics 365 has recently been updated. The new version (v3.0) includes a new feature to add shortcut keys to toolbar buttons. I will demonstrate this feature in this post.

A new version of Microsoft’s Unified Service Desk (USD) for Dynamics 365 has recently been released, V3.0. This new version contains a feature to run CreateEntity actions asynchronously. I will explore this new feature in this post.