Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?
This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource.
With Unified Service Desk for Microsoft Dynamics 365 you will want to migrate your configuration from say development to production. Recently there have been some changes in this area, so in this post I will describe the process and offer some tips along the way.
This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.
Unified Service Desk (USD) for Microsoft Dynamics 365 has recently been updated. The new version (v3.0) includes a new feature to add shortcut keys to toolbar buttons. I will demonstrate this feature in this post.
A new version of Microsoft’s Unified Service Desk (USD) for Dynamics 365 has recently been released, V3.0. This new version contains a feature to run CreateEntity actions asynchronously. I will explore this new feature in this post.
Unified Service Desk for Dynamics 365 now includes a pre-fetch feature. But what does this do and when would we use it?
I was recently asked a question about Unified Service Desk! This time it was how to use customization files. In this post I will answer that question.
I was recently commuting into London when I received a message on LinkedIn. It was a Unified Service Desk question from a student at Madrid University. The question was about opening a related tab when loading a phone call. My answer is here, I hope this helps them …
Within Unified Service Desk (USD) for Microsoft Dynamics 365 typically each entity in a session loads into one tab but we can use the allow multiple pages option to hold several pages in one tab. However, the data we will be holding will always be the last record loaded into the tab.