USD – Check Versions (and ShowAbout action)

I was recently asked a simple question about Unified Service Desk (USD) for Microsoft Dynamics CRM (And I love answering simple questions!!) …. How do I see what version of USD I am running? ……. here is the answer! First of all, there are two areas you should ideally check the version on. Those being the USD…

USD 2.0.1 Released

You may have noticed that the links to download USD haven’t been working for the last couple of days. This is because Unified Service Desk version 2.0.1 for Microsoft Dynamics CRM has just been released. It you have an existing USD solution and would like to upgrade it, follow these steps; Download new version of…

USD 2.0 – Server Install

The recent release of Microsoft Dynamics CRM 2016 came with an updated version of Unified Service Desk (USD 2.0). This release includes an updated installer, so in this post I describe how to install Unified Service Desk on the server. To be fair the server install hasn’t changed as much as the client install but…

USD 2.0 – Client Install

Unified Service Desk (USD) 2.0, recently released from the CRM 2016 release comes with a new installer. I will cover installing the server package in another post, here I will concentrate on the installation of the client. But before installing the client you will need to have completed the server install and possible installed one…

USD – Configuration Migration (Trick)

In a previous post I described how to use a tool provided in the CRM / USD SDK to export your configurations and import into another organisation. An essential step to be able to migrate your code from dev, to test and into production environments. I have recently looked at the USD 2.0 that comes…