USD – Config Migration.

At some point you’ll need to migrate your Unified Service Desk (USD) configuration from a development environment into a test or production environment. To achieve this you’ll first need to install a vanilla or sample solution into your target environment. You will probably already know how to do this but check out my previous posts if not.…

USD – System Requirements

You may wish to review the Microsoft sites for the latest information on system requirements, but below are the requirements as I understand at the current time. System Requirements for USD Clients Firstly it is important to ensure the minimum requirements have been met, the following is required on the USD clients; Windows 8.1, Windows…

USD – A blank install. (no sample solution)

I have already described the “easy” process of using Microsoft’s PackageDeployer to install a sample USD solution. You will however eventually find that you’d like a clean / vanilla install to build your own solution from scratch. A few more steps are involved in that process, I will describe these below: Installing USD in this…

USD – Installing Sample Applications.

Microsoft provides a package deployment tool for USD that allows you to install and configure one of several sample USD applications. This can be downloaded from Microsoft download centre. The sample applications are useful to help you get up and running with USD quickly and may also be a useful reference point. However I would advise…

USD – Client installs.

Having installed the server components of USD, you’ll be ready to install the client software and connect to your organisation. If you haven’t yet installed the server components, see my earlier posts on using the Microsoft USD PackageDeployer to install a sample USD solution or the more complicated approach of creating a blank / vanilla…