USD – Website OR Google

In my Unified Service Desk (USD) interface I have toolbar button on the navigation toolbar of account that will show the website of an account. Problem was not all the account have a website defined. So I enhanced the button to either show the accounts website or if not known to conduct a google search…

USD – Resolve Case Tab Name

Within Unified Service Desk (USD) you can name tabs, typically this is done with one of two approaches. The first is simply to set the display name on the hosted control to a fixed value. Such as “My Work (Global)”. This has the effect of making the tab name always the text entered. The second…

USD – A simple Scriptlet.

Unified Service Desk and CRM are both highly configurable meaning we can achieve great results without having to resort to code BUT sometimes you’ll want to inject code into you applications to make them behave in a specific manner. If you are familiar with CRM your probably already familiar with how to add JavaScript to CRM forms but what-if…

USD – RunXrmCommand

In Unified Service Desk (USD) you can use the RunXrmCommand to interact with your CRM forms. The example I’ve given below is an action call which will expand a tab on my forms called “stats”. Xrm.Page.ui.tabs.get(“stats”).setFocus(); Xrm.Page.ui.tabs.get(“stats”).setDisplayState(“expanded”);   I have played around with other javascript, some things I expect to work don’t! A couple of…