D365UG – “Birmingham” October 2020

Our last Birmingham D365UG event was way back in July, so we thought it must be about time we hosted another free event for fans of Dynamics 365 and the Power Platform. As is the “new norm” this event will be a virtual one, the bonus being everyone and anyone can join us.

Omnichannel for Customer Service – Slugs (aka Data parameter keys)

airly recently I created a post explaining the concepts of agent scripts and macros within Omnichannel for Customer Service, in that post I also introduced the concepts of slugs. A “slug” being a replacement parameter which allows us inject data parameters into macros etc. Slugs can be really useful to help you personalise how an agent operates, in this post I will expand on the concept of slugs.