Omnichannel for Customer Service – Entities

Recently I gave a presentation regarding Omnichannel for Customer Service at 365 Saturday in Paris, afterwards I was asked a question about the files customers might send in webchat conversations. In this scenario a large volume of attachments were expected and these would need to be managed. Therefore they wanted to know where the attachments were stored. In this post I hope to answer that question and more!

D365UG Birmingham – 4th Dec 2019

We plan to close the year by going on a mission to help widen our knowledge of Dynamics 365. So, we have three sessions this time with the overall topic of learning something new about the other parts of the Dynamics 365 ecosystem – that’s right, there is life outside “CRM”!! Honest!!