D365UG/CRMUG Birmingham – November Registration Open

Earlier this month I was proud to be part of an amazing event in Birmingham. We had a blast learning all about the next version of Dynamics 365 and the user adoption challenges many organisations face. We had a full house. On the back of this success we are already busy planning our next event. Registration is open now!

USD – Outbound Phone Calls From a List

This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.

MB2-715 Certification: (Microsoft Dynamics 365 Customer Engagement Online Deployment) – SharePoint Integration

As I revised for the MB2-715 exam (Microsoft Dynamics 365 Customer Engagement Online Deployment) I am creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this posts I will review integration with SharePoint. The skills measured statement that specifically mentions…

MB2-715 Certification: (Microsoft Dynamics 365 Customer Engagement Online Deployment) – Exchange Integration

As I revised for the MB2-715 exam (Microsoft Dynamics 365 Customer Engagement Online Deployment) I am creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this posts I will review management of sandboxes. In this post I will cover integration with Microsoft Exchange.