USD – Live Assist (SendMessage)

I have recently been working with Live Assist from CaféX. Live Assist is an omni-channel addition to Dynamics 365 that gives us web chat capability and more. Within Unified Service Desk (USD) we can automate many of its functions. In this post I describe one! How to send messages from actions in USD.

CaféX, Live Assist – Campaign and Engagement Theory

I have recently been using Live Assist from CaféX to add chat capabilities into Unified Service Desk (USD) for Microsoft Dynamics 365. In this post I will highlight some of the concepts I’ve discovered around campaigns and engagements. We use campaigns and engagements in Live Assist to target chat interactions and also customize the user…

CafeX, Live Assist – USD Hosted Controls, Actions etc.

Live Assist for Microsoft Dynamics 365 can integrate with Unified Service Desk (USD). When it is installed most of the configuration you’ll require is automatically added to your USD config. But in production environments you’ll want to tweak this config. I haven’t found any detailed technical documentation (yet!), so I have created this guide to provide additional detail.

CafeX, Live Assist – My Initial Install (With USD)

I am very excited to be starting to use Cafex’s Live Assist product for Microsoft Dynamics 365 and Unified Service Desk (USD), in this post I will explain how to install Live Assist and start to give you a little detail about the product. (More information will follow in later posts as I become familiar with this product.)