MB2-712 Certification: Customization and Configuration in Microsoft Dynamics CRM 2016 – Views

Here I will continue my series of posts aimed at helping anyone preparing for the MB2-712 certification. (Customization and Configuration in Microsoft Dynamics CRM 2016) This time my focus will be views. My intention being for these notes to serve as a useful revision aid. But please do focus your preparation on having quality hands-on…

USD – Interactive Service Hub Dashboard

Unified Service Desk (USD) for Microsoft Dynamics CRM 2016 now contains a new type of host control called “Interactive Service Hub Page”. I have started to look at the capabilities of these by creating a hosted control to display my Tier 1 Dashboard from the interactive service hub. The interactive service hub is designed to…

CRM 2016 Update 1 – Customer Field

Microsoft Dynamics CRM 2016 Update 1 has introduced a new capability to create a customer field on any system or custom entity. Until now, “customer” has been a special polymorphic relationship that only existed in a limited number of places in CRM. Such as the customer field on cases. Polymorphic because a customer could be…