CRMUG Webinar on USD, 20th April

Unified Service Desk for Microsoft Dynamics 365 is a great product. (I have no doubt about that.) But there are many people out there who don’t know much about it.

On 20th April, I will be hosting a webinar to help people understand how to make the most of CRM in a contact centre.

The CRM Manifesto

I’m travelling home from a wonderful few days at summit EMEA 2017. The Summit was amazing it was really motivating to mix with so many people excited about Dynamics 365 and “CRM”. Whilst at EMEA I picked up a lapel badge containing the words “CRM Manifesto”, what was that all about???

CRMUG – USD Overview

I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.

Birmingham CRM User Group News

Last month I attended the first meeting of the Birmingham CRM User Group. The meeting felt small but also had the vibe of a significant first step towards something larger.

We can now announce that we’ve made an important step. Our little group is now a local group linked to CRMUG UK.