D365/CRMUG Birmingham – November 30th

Christmas is coming! Meaning we are entering that period of the year when we have no Dynamics 365 events to attend. A very sad time! Our last event of 2017 will be on the 30th November in Birmingham. Come and join us for your last Birmingham based CRM fix of 2017.

D365UG/CRMUG Birmingham – November Registration Open

Earlier this month I was proud to be part of an amazing event in Birmingham. We had a blast learning all about the next version of Dynamics 365 and the user adoption challenges many organisations face. We had a full house. On the back of this success we are already busy planning our next event. Registration is open now!

CRMUG Webinar on USD, 20th April

Unified Service Desk for Microsoft Dynamics 365 is a great product. (I have no doubt about that.) But there are many people out there who don’t know much about it.

On 20th April, I will be hosting a webinar to help people understand how to make the most of CRM in a contact centre.

The CRM Manifesto

I’m travelling home from a wonderful few days at summit EMEA 2017. The Summit was amazing it was really motivating to mix with so many people excited about Dynamics 365 and “CRM”. Whilst at EMEA I picked up a lapel badge containing the words “CRM Manifesto”, what was that all about???

CRMUG – USD Overview

I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.