CRMUG Webinar on USD, 20th April

Unified Service Desk for Microsoft Dynamics 365 is a great product. (I have no doubt about that.) But there are many people out there who don’t know much about it.

On 20th April, I will be hosting a webinar to help people understand how to make the most of CRM in a contact centre.

The CRM Manifesto

I’m travelling home from a wonderful few days at summit EMEA 2017. The Summit was amazing it was really motivating to mix with so many people excited about Dynamics 365 and “CRM”. Whilst at EMEA I picked up a lapel badge containing the words “CRM Manifesto”, what was that all about???

CRMUG – USD Overview

I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.

Birmingham CRM User Group News

Last month I attended the first meeting of the Birmingham CRM User Group. The meeting felt small but also had the vibe of a significant first step towards something larger.

We can now announce that we’ve made an important step. Our little group is now a local group linked to CRMUG UK.

New User Group up and running!

Last night I proudly attended the first meeting of the Birmingham Dynamics 365 User Group. It was great to meet some fellow CRM experts. Several of whom I knew already by “reputation” but always good to meet people in person.

The aim of our little group is to get together as often as possible to discuss technical aspects of developing Dynamics 365 / CRM.