I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.
Feb 1st is almost with us! There are still places available at our next CRMUG meeting in Birmingham.
I am currently busy planning a Unified Service Desk presentation for the EMEA Summit in April.
Last month I attended the first meeting of the Birmingham CRM User Group. The meeting felt small but also had the vibe of a significant first step towards something larger.
We can now announce that we’ve made an important step. Our little group is now a local group linked to CRMUG UK.
Last night I proudly attended the first meeting of the Birmingham Dynamics 365 User Group. It was great to meet some fellow CRM experts. Several of whom I knew already by “reputation” but always good to meet people in person.
The aim of our little group is to get together as often as possible to discuss technical aspects of developing Dynamics 365 / CRM.