Microsoft Dynamics 365 and Unified Service Desk

NEIL PARKHURST (MVP)

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Tag Archives: customer service

SLAs – Unified Interface (April Wave 2020)

The April 2020 release wave of Dynamics 365 includes an updated approach to SLAs. In this post I will explore how to create the “new style” Service level agreements.

May 7, 2020 in Dynamics 365.

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NEIL PARKHURST

I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT.

I am able to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk or Omnichannel for Customer Service project!

To discuss these professional services please contact me at neil.parkhurst@npdynamics.com

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