USD – Quick Start Tutorial
Unified Service Desk (USD) for Dynamics 365 is a great tool for contact centers or other high volume environments. This video will help anyone wanting to get up and running with USD quickly.
Dynamics 365 – Mobile Offline
I recently configured the mobile offline capability for Microsoft Dynamics 365 for phones and tablets. This post describes the process and highlights a few challenges I needed to resolve.
JavaScript – CRM.Page.data.entity
In this post I want to quickly review some of the commonly used methods of XRM.Page.data.entity in terms of Dynamics 365 JavaScript.
Dynamics 365 – Offline Options
I have recently been working on a project when the customer needed access to CRM whilst offline. We therefore researched a number of options and highlighted strengths and weaknesses of each. The details we considered are shown below, I hope that they may assist anyone planning a similar capability.
USD – Quick Start Video
I have produced training videos for Unified Service Desk for Microsoft Dynamics 365 before …. but this one is a little different!
PSA – Invoicing (Part Two)
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider invoicing.
PSA – Invoicing (Part One)
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider invoicing.
PSA – Reporting Options
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the PSA dashboards.
PSA – Data Model
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the project service data model.
PSA – Project Tracking
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the project tracking view.
