In a previous post, I explained how we could trigger events from JavaScript when using Unified Service Desk (USD) for Microsoft Dynamics 365. In this post, I will show how a similar approach can be applied to actions in USD.
Unified Service Desk (USD) for Dynamics 365 is a great tool for contact centers or other high volume environments. This video will help anyone wanting to get up and running with USD quickly.
I recently configured the mobile offline capability for Microsoft Dynamics 365 for phones and tablets. This post describes the process and highlights a few challenges I needed to resolve.
In this post I want to quickly review some of the commonly used methods of XRM.Page.data.entity in terms of Dynamics 365 JavaScript.
I have recently been working on a project when the customer needed access to CRM whilst offline. We therefore researched a number of options and highlighted strengths and weaknesses of each. The details we considered are shown below, I hope that they may assist anyone planning a similar capability.
I have produced training videos for Unified Service Desk for Microsoft Dynamics 365 before …. but this one is a little different!
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider invoicing.
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider invoicing.
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the PSA dashboards.
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the project service data model.
