Field Service – Characteristics

Field Service for Microsoft Dynamics CRM 2016 contains the ability to define characteristics for resources. These are often used to record skills and certifications a resource has, information that is then used on work orders to ensure only correctly qualified engineers are assigned.

Field Service – Time Groups

Field Service for Microsoft Dynamics CRM 2016 contains the ability to configure time groups, these are very useful if you schedule appointments in terms of defined time slots. For example: You may only book two appointments per day, one in the morning and one in the afternoon. This post will describe how to implement this feature in Field Service.