PSA – Resource Utilization
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider resource utilization.
PSA – Sales Price Lists
The post is one of a series I am creating connect with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider sales prices.
Dynamics 365 – Editable Grids JavaScript Example
In an earlier post, I described how to use and configure editable grids in Dynamics 365. In this post I intend to dive a little deeper to look at how to add JavaScript.
Dynamics 365 – Editable Grids
Editable grids were a major part of the latest Dynamics 365 release, in this post I will look at their capabilities and show you how to configure in your application.
Microsoft Project and Project Service Automation (PSA)
With Microsoft Dynamics 365 we now have the “Project Service Automation” App. (PSA for short!) This is great but what if you are more familiar with updating plans directly in Microsoft Project? In this post, I will look at the capabilities of the newly released Project Service add-in for Microsoft Project.
Task Flows
In Microsoft Dynamics 365 we have two types of Business Process Flows available, the “classic” ones we’ve had for sometime and the slightly newer concept of task flows. Task flows are utilised within the mobile client and are quite different to other business flows. In this post, I will review how task flows work and how they compare to “classic” business process flows.
USD – Custom Branding
A new feature with Microsoft’s Unified Service Desk 2.2 is the ability for developers to modify the login and splash screen to apply your own name / branding. In this post I will look at this concept, I work for a company called Crimson. So by way of an example I will show how I’ve altered my USD application to have their branding.
USD – SetLanguage Action
In Unified Service Desk (USD) we have an action called “SetLanguage” but what does this action do and when might you use it? When someone first pointed this action out I could only find very limited information. In this post I hope to give a full explanation of the SetLanguage feature.
USD – PING/PONG (CloseSession)
I recently published a quick post to describe how to close all sessions from a single button click in Unified Service Desk (USD). In this post I will describe a more elegant approach.
USD – Close All Sessions
I recently answered a question someone raised in the Dynamics Community on how to close all the currently open sessions in USD with one click. This is a very simple change to implement, this post explains how.
Microsoft Dynamics 365 