Dynamics 365 Outlook App – Control which entities that can be set regarding

I recently got asked a simple question but one I didn’t immediately know the answer for! As I had to research the answer I thought a blog post might help anyone who is presented with a similar question. That being …. “In the Dynamics 365 App for Outlook we can track emails as being regarding a standard set of entities. What if we want a remove entities from this list or add custom ones?”.

USD – Custom Branding

A new feature with Microsoft’s Unified Service Desk 2.2 is the ability for developers to modify the login and splash screen to apply your own name / branding. In this post I will look at this concept, I work for a company called Crimson. So by way of an example I will show how I’ve altered my USD application to have their branding.

USD – SetLanguage Action

In Unified Service Desk (USD) we have an action called “SetLanguage” but what does this action do and when might you use it? When someone first pointed this action out I could only find very limited information. In this post I hope to give a full explanation of the SetLanguage feature.