USD – Website OR Google

In my Unified Service Desk (USD) interface I have toolbar button on the navigation toolbar of account that will show the website of an account. Problem was not all the account have a website defined. So I enhanced the button to either show the accounts website or if not known to conduct a google search…

USD – Resolve Case Tab Name

Within Unified Service Desk (USD) you can name tabs, typically this is done with one of two approaches. The first is simply to set the display name on the hosted control to a fixed value. Such as “My Work (Global)”. This has the effect of making the tab name always the text entered. The second…

USD – LinkedIn

I recently decided it might be useful to have an easy way to work with LinkedIn profiles from within Unified Service Desk (USD) ….. Here is how I achieved it. The steps involved were; Create a hosted control. Create a field on contact. Create a scriptlet in USD. Create an action to navigate to the…

USD – A simple Scriptlet.

Unified Service Desk and CRM are both highly configurable meaning we can achieve great results without having to resort to code BUT sometimes you’ll want to inject code into you applications to make them behave in a specific manner. If you are familiar with CRM your probably already familiar with how to add JavaScript to CRM forms but what-if…