The USD Accelerator – Technical Guide, Release History (2_0_0_3)
The release of an updated version of The USD Accelerator supporting Unified Service Desk v4.1 and Chrome.
USD – Browser Choice
All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting the “correct” browser for your hosting type can make the difference between a solution that’s fit for purpose and one that is slow and unreliable.
The USD Accelerator – Full demo
I have been meaning to post a comprehensive demo of The USD Accelerator for some time! And I have finally done it. You can see The USD Accelerator in action in this video!
The USD Accelerator – Technical Guide, Release History (2_0_0_1)
This post will highlight the enhancements and bug fixes released in version 2_0_0_1 of The USD Accelerator for UCI.
The USD Accelerator – Technical Guide, Release History (1_0_0_10)
The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. It comes in two version, one supporting the traditional Dynamics 365 web client and one for the newer Unified Client Interface (UCI).
This post will highlight the enhancements and bug fixes released in version 1_0_0_10 of The USD Accelerator for Dynamics web client.
The USD Accelerator – UCI Version
As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version that works with Microsoft’s new Unified Client Interface (UCI).
USD – Crashing (Multiple Tokens)
I have seen this issue a couple of times and decided to blog about the solution …. The problem is that Unified Service Desk fails to load.
USD – Resolve Case
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
USD – Actions when I need them!
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they never opened it. I could just run all the actions regardless and ignore any errors. But I don’t like doing that and it isn’t an efficient way of designing a solution. So, what so we do?
The USD Accelerator – Updated To Use USD 4.0
You might know that Unified Service Desk v4.0 has recently been released. The USD Accelerator has now been updated to use USD 4.0.
