I was recently asked a question about Unified Service Desk! This time it was how to use customization files. In this post I will answer that question.
I was recently commuting into London when I received a message on LinkedIn. It was a Unified Service Desk question from a student at Madrid University. The question was about opening a related tab when loading a phone call. My answer is here, I hope this helps them …
Within Unified Service Desk (USD) for Microsoft Dynamics 365 typically each entity in a session loads into one tab but we can use the allow multiple pages option to hold several pages in one tab. However, the data we will be holding will always be the last record loaded into the tab.
Microsoft’s Unified Service Desk (USD) is a great product but I do often find I like to enhance the views and forms for editing the USD configuration. In this post I provide a link to a managed solution designed to give an improved experience when editing hosted controls, actions, toolbars etc.
Yes you read the title correctly! I did say “FREE USD TRAINING”.
Microsoft’s Unified Service Desk (USD) is a great tool for your agents but occasionally they might want to work with the Dynamics 365 full web client or in the Interactive Service Hub outside of USD. In this post I will show you how to create a button to allow agents to quickly jump from USD into Dynamics 365.
I have recently been working with Live Assist from CaféX. Live Assist is an omni-channel addition to Dynamics 365 that gives us web chat capability and more. Within Unified Service Desk (USD) we can automate many of its functions. In this post I describe one! How to send messages from actions in USD.
Until recently I have always only had my toolbars show in very specific areas of my Unified Service Desktop, but what if you’d like a toolbar to appear in the status bar or even floating your second monitor?
I recently needed to configure my USD application to send an email based on a template. Here is how I achieved this.
The situation I faced was that I wanted a toolbar button that would send an email to a customer associated with a case. This email was to contain details of a support case I have found in the knowledge base.
I have recently been working to integrate Live Assist from CafeX into my Unified Service Desk environment running on Microsoft Dynamics 365. You can see my demo video here.