The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. It comes in two version, one supporting the traditional Dynamics 365 web client and one for the newer Unified Client Interface (UCI).
This post will highlight the enhancements and bug fixes released in version 1_0_0_10 of The USD Accelerator for Dynamics web client.
As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version that works with Microsoft’s new Unified Client Interface (UCI).
I have seen this issue a couple of times and decided to blog about the solution …. The problem is that Unified Service Desk fails to load.
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they never opened it. I could just run all the actions regardless and ignore any errors. But I don’t like doing that and it isn’t an efficient way of designing a solution. So, what so we do?
You might know that Unified Service Desk v4.0 has recently been released. The USD Accelerator has now been updated to use USD 4.0.
The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it?? Think of The USD Accelerator as a template solution, meaning a large percentage of the application can be delivered in a very short timescale.
A happy time for all USD fans …. Version 4.0 has just been released.
Here is “take two” of my demo …… it shows how to quickly create a Unified Service Desk application using Microsoft’s new interface standard for Dynamics 365, the Unified Client Interface (UCI).
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short blog posts. In this post I will cover how the category or relevance search is loaded in UCI.