Unified Service Desk (USD) 3.3 has recently been released, one of its great new features is the best practice analyzer. In this post I will explore this new feature and hopefully show why you should immediately try this!
Massive news for Unified Service Desk fans, USD v3.3 has just been released. Could this the best USD release yet????
I do love the fresh we’ve had with V9.0 of Dynamics 365, but I have seen a challenge when we display associated views in the left panel of Unified Service Desk.
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved?
Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make?
CaféX’s Live Assist can be used with Unified Service Desk to help automate the processes around using web chat / Omni channel. But when doing this how do we automatically control an agents availability?
Good news USD fans …. version 3.2.0 has just been released.
This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource.
With Unified Service Desk for Microsoft Dynamics 365 you will want to migrate your configuration from say development to production. Recently there have been some changes in this area, so in this post I will describe the process and offer some tips along the way.
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will continue to explain the concepts around Unified Service Desk (USD).