USD – Basic Training Module 9

This is the 9th module in a training course I’ve created to help beginners understand the basics of USD.

In previous modules we’ve learnt how to open sessions (etc), in this module we will build on this concept by adding agent scripts. In a call center environment having the capability to create context sensitive

USD – Basic Training Module 8

This is the 8th module in a training course I’ve created to help beginners understand the basics of USD.

In previous modules we’ve learnt how to open sessions (etc), in this module we will build on this concept by adding functionality to allow the agent to take notes and also “browser style” navigation buttons.

USD – Basic Training Module 7

This is the seventh module in a training course I’ve created to help beginners understand the basics of USD.

In previous modules we’ve learnt how to open sessions and show case associated views in USD, in this module we will build on this concept by opening other tabs within the session.

USD – Basic Training Module 5

Unified Service Desk (USD) for Microsoft Dynamics CRM is a framework that allows you to quickly create call center applications. This is the fifth module in a training course I’ve created to help beginners understand the basics of USD.

In this module I will explain how to open sessions in USD.