This is the 11th and final module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve built a fully functioning USD application and learnt how to debug any issues. Now I will cover how to export your working configuration from a development environment and import into production.
This is the 10th module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve built a fully functioning USD application in this module I will explain how to debug any issues with your application.
This is the 9th module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve learnt how to open sessions (etc), in this module we will build on this concept by adding agent scripts. In a call center environment having the capability to create context sensitive
This is the 8th module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve learnt how to open sessions (etc), in this module we will build on this concept by adding functionality to allow the agent to take notes and also “browser style” navigation buttons.
This is the seventh module in a training course I’ve created to help beginners understand the basics of USD.
In previous modules we’ve learnt how to open sessions and show case associated views in USD, in this module we will build on this concept by opening other tabs within the session.
This is the sixth module in a training course I’ve created to help beginners understand the basics of USD.
In a previous module we learnt how to create a session, in this module we will build on this concept by opening an associated view of cases.
Unified Service Desk (USD) for Microsoft Dynamics CRM is a framework that allows you to quickly create call center applications. This is the fifth module in a training course I’ve created to help beginners understand the basics of USD.
In this module I will explain how to open sessions in USD.
Unified Service Desk (USD) for Microsoft Dynamics CRM is a framework that allows you to quickly create call centre applications. This is the fourth module in a training course I’ve created to help beginners understand the basics of USD.
Unified Service Desk (USD) for Microsoft Dynamics CRM is a framework that allows you to quickly create call centre applications. This is the third module in a training course I have created to help beginners understand the basics of USD.
The second module in my basic training course for Unified Service Desk. This time the focus will be how to install USD.
Microsoft Dynamics 365 