USD – The Book

Over the past year or so I have written many blog posts regarding Unified Service Desk (USD) for Microsoft Dynamics CRM. I have organised these posts into a “book”. My posts include many examples of how to configure USD.

USD – Call Events from JavaScript

Within Unified Service Desk (USD) for Microsoft Dynamics CRM 2016 its possible to call custom USD events directly from your CRM forms using JavaScript. In this post I will show how to create and call a custom event. I will demonstrate this capability with a simple example. In my example, whenever the website field is…