Unified Service Desk (USD) for Microsoft Dynamics CRM is a powerful configurable framework used to build call centre applications.
This is the first module in a series aimed at helping a new comer to USD understand the basics.
I love answering questions about Unified Service Desk (USD) for Microsoft Dynamics CRM. (At least when I know the answers!)
One recent question was how to correctly display windows when adding attachments to emails.
On several occasions I have been asked how to create an inbound phone call activity directly from a toolbar button in Unified Service Desk (USD) for Microsoft Dynamics CRM, in this post I will address this question.
A question I was asked today was how to load a web page from a toolbar button. That is fairly simple and typically done with a global tab. But the twist here was to start a session containing that page.
This morning I made a quick change to my USD interface to include a multi entity search capability, here is how I did it.
A description on how to show associated case views in a tab in Unified Service Desk (USD)
I love it when I can answer questions about Unified Service Desk for Microsoft Dynamics CRM.
I was asked a question yesterday about refreshing the case form. Here is my answer …..
With Unified Service Desk (USD) for Microsoft Dynamics CRM we have an event called RefreshRequested, but what does this event do and when might we use it? I wanted to find out so I investigated ….
Over the past year or so I have written many blog posts regarding Unified Service Desk (USD) for Microsoft Dynamics CRM. I have organised these posts into a “book”. My posts include many examples of how to configure USD.
Within Unified Service Desk (USD) for Microsoft Dynamics CRM 2016 its possible to call custom USD events directly from your CRM forms using JavaScript. In this post I will show how to create and call a custom event. I will demonstrate this capability with a simple example. In my example, whenever the website field is…
Microsoft Dynamics 365 