The USD Accelerator – Technical Guide, Release History

In this section …

  • Overview
  • The USD Accelerator – UCI Version
  • The USD Accelerator – Web Client
  • What if you need help?

Overview

The USD Accelerator is a large beast! I am constantly adding additional features, fixing bugs and also making changes to support new Dynamics 365 features as they become available. I therefore plan to make releases as often as I can.

In this page I will post information about each release, including detailing all new features and bugs fixed.

I do have two completely separate configurations, one for the “legacy” web client and one for the newer Unified Client Interface (UCI). The web client version can still be downloaded and used. But I am only adding new features and bug fixes to the UCI version. (I suggest you use that version!)

The USD Accelerator – UCI

The table below gives a summary of all releases for the UCI version of The USD Accelerator.

Date Version Description
24th December 2018 2_0_0_2 Addition of canvas apps for contact verification and announcements. Plus multiple bug fixes.
10th November 2018 2_0_0_1 Improved session overviews, KPI dashboards and bug fixes.
16th October 2018 2_0_0_0 Initial release of the UCI version of The USD Accelerator.

The USD Accelerator – Web Client

The table below gives a summary of all releases for the web client version of The USD Accelerator.

Date Version Description
30th October 2018 1_0_0_10 Various enhancements most noticeable of which is improved session overview.
1st October 2018 1_0_0_9 QGate integration supporting their new CTI control.
1st September 2018 1_0_0_6 Support for USD v4.0 added.

What If You Need Help?


Implementing solutions in contact centres, even with The USD Accelerator can be a challenging undertaking. I would be happy to discuss your requirements in detail. I can provide various services including training on Unified Service Desk!

If you would like to discuss your specific project please email me at neil.parkhurst@npdynamics.com

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