The USD Accelerator – Technical Guide, Release History

In this section …

  • Overview
  • The USD Accelerator – UCI Version
  • The USD Accelerator – Web Client
  • What if you need help?

Overview

The USD Accelerator is a large beast! I am constantly adding additional features, fixing bugs and also making changes to support new Dynamics 365 features as they become available. I therefore plan to make releases as often as I can.

In this page I will post information about each release, including detailing all new features and bugs fixed.

I do have two completely separate configurations, one for the “legacy” web client and one for the new Unified Client Interface (UCI). Currently I am supporting and developing both versions. But you should expect that I will focus on only the UCI version at some point.

The USD Accelerator – UCI

The table below gives a summary of all releases for the UCI version of The USD Accelerator.

Date Version Description
10th November 2018 2_0_0_1 Improved session overviews, KPI dashboards and bug fixes.
16th October 2018 2_0_0_0 Initial release of the UCI version of The USD Accelerator.

The USD Accelerator – Web Client

The table below gives a summary of all releases for the web client version of The USD Accelerator.

Date Version Description
30th October 2018 1_0_0_10 Various enhancements most noticeable of which is improved session overview.
1st October 2018 1_0_0_9 QGate integration supporting their new CTI control.
1st September 2018 1_0_0_6 Support for USD v4.0 added.

What If You Need Help?


Implementing solutions in contact centres, even with The USD Accelerator can be a challenging undertaking. I would be happy to discuss your requirements in detail. I can provide various services including training on Unified Service Desk!

If you would like to discuss your specific project please email me at neil.parkhurst@npdynamics.com

Back to Technical Guide …