In this section …
- Overview
- The USD Accelerator
- What if you need help?
Overview
The USD Accelerator is a large beast! I am constantly adding additional features, fixing bugs and also making changes to support new Dynamics 365 features as they become available. I therefore plan to make releases as often as I can.
In this page I will post information about each release, including detailing all new features and bugs fixed.
The USD Accelerator
The table below gives a summary of all releases for The USD Accelerator.
| Date | Version | Description |
| 4th January 2020 | 3_1_0_0 | Agent experience enhancements, bug fixes and performance improvements. |
| 26th September 2019 | 3_0_0_0 | Support for Omnichannel for Customer Service. |
| 14th April 2019 | 2_0_0_3 | Support for USD v4.1 and Chrome. Plus multiple bug fixes. |
| 24th December 2018 | 2_0_0_2 | Addition of canvas apps for contact verification and announcements. Plus multiple bug fixes. |
| 10th November 2018 | 2_0_0_1 | Improved session overviews, KPI dashboards and bug fixes. |
| 16th October 2018 | 2_0_0_0 | Initial release of the UCI version of The USD Accelerator. |
What If You Need Help or Training?
Implementing solutions in contact centres, even with The USD Accelerator can be a challenging undertaking. I would be happy to discuss your requirements in detail. I can provide various services including training on Unified Service Desk!
If you would like to discuss your specific project please email me at neil.parkhurst@npdynamics.com
Microsoft Dynamics 365 