In this section …
- The USD Accelerator
- What if you need help?
The USD Accelerator is a large beast! I am constantly adding additional features, fixing bugs and also making changes to support new Dynamics 365 features as they become available. I therefore plan to make releases as often as I can.
In this page I will post information about each release, including detailing all new features and bugs fixed.
The USD Accelerator
The table below gives a summary of all releases for The USD Accelerator.
|4th January 2020||3_1_0_0||Agent experience enhancements, bug fixes and performance improvements.|
|26th September 2019||3_0_0_0||Support for Omnichannel for Customer Service.|
|14th April 2019||2_0_0_3||Support for USD v4.1 and Chrome. Plus multiple bug fixes.|
|24th December 2018||2_0_0_2||Addition of canvas apps for contact verification and announcements. Plus multiple bug fixes.|
|10th November 2018||2_0_0_1||Improved session overviews, KPI dashboards and bug fixes.|
|16th October 2018||2_0_0_0||Initial release of the UCI version of The USD Accelerator.|
What If You Need Help or Training?
Implementing solutions in contact centres, even with The USD Accelerator can be a challenging undertaking. I would be happy to discuss your requirements in detail. I can provide various services including training on Unified Service Desk!
If you would like to discuss your specific project please email me at email@example.com