The USD Accelerator – Technical Guide, USD History

In this section …

  • User Options
    • Admin User Settings
    • Automatic User Settings

User Settings

In The USD Accelerator we make use of the a standard Unified Service Desk concept of User Settings.

User Settings operate in a similar manner to global options except their influence is specific to a user.

Many of these settings are automatically created. Others maybe set by system administrators.

Admin User Settings

These options may be set by an administrator to force behaviour in The USD Accelerator.

User Option Name Typical Value(s) Description
SystemAdmin Y or N The USD Accelerator includes a debugger, you might not want all users to access this! Therefore only users with this option will inherit the debugger and USD customization features.
FieldServiceScheduleBoard N/A If this parameter is present and Field Service is enabled then this user will have accedd to the FieldServiceScheduleBoard.
MyUSDDashboard GUID of a dashboard If the user has a USD dashboard different to the default it can be held here. (Remove this option to assign the default to the user.)

Automatic User Settings

These settings are automatically created and maintained by the system. They require no input from an agent or administrator.

User Option Name Typical Value(s) Description
ActiveUSDHistoryPanel MainPanel Holds the panel the USD history list is current in. Used in conjunction with ShowAndHideGlobal option.
AnnouncementsPanel RightPanel Holds the panel the announcements tab is current in. Used in conjunction with ShowAndHideGlobal option.
Case_Pin1_<> Various! If pins are used the values for fields pinned are held in these user settings
Case_Pin2_<> Various! If pins are used the values for fields pinned are held in these user settings
Case_Pin3_<> Various! If pins are used the values for fields pinned are held in these user settings
CaseBatchMode true or false When a user is opening cases in batch mode this option is set to yes.
CRMHomePanel MainPanel Holds the panel the crm home tab is current in. Used in conjunction with ShowAndHideGlobal option.
FieldServiceScheduleBoardPanel MainPanel Holds the panel the field service schedule board tab is current in. Used in conjunction with ShowAndHideGlobal option.
FloatScreen 1 or 2 The screen for default position of floating panels.
HIDDEN YES or NO Used to show if global panels are currently hidden or not.
HomeOpen True or False Set to true when USD is closed with the CRM home tab open. Meaning the home page will be loaded when USD is restarted.
MyWallPanel RightPanel Holds the panel the wall tab is current in. Used in conjunction with ShowAndHideGlobal option.
MyWorkPanel MainPanel Holds the panel the my work tab is current in. Used in conjunction with ShowAndHideGlobal option.
Opportunity_Pin1_<> Various! If pins are used the values for fields pinned are held in these user settings
Opportunity_Pin2_<> Various! If pins are used the values for fields pinned are held in these user settings
Opportunity_Pin3_<> Various! If pins are used the values for fields pinned are held in these user settings
PhonecallBatchMode true or false When a user is opening phone calls in batch mode this option is set to yes.
PowerSMSBatchMode true or false When a user is opening SMS in batch mode this option is set to yes.
TaskBatchMode true or false When a user is opening texts in batch mode this option is set to yes.
Theme …AirStyle.xaml The theme applied in USD.
USDHistoryPanel MainPanel Holds the panel the USD History tab is current in. Used in conjunction with ShowAndHideGlobal option.
WebsitesOpen Set to true when USD is closed with the website tab open. Meaning the websites tab will be loaded when USD is restarted.
WebsitesPanel MainPanel Holds the panel the USD History tab is current in. Used in conjunction with ShowAndHideGlobal option.

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