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NEIL PARKHURST (MVP)

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MB-230: Microsoft Dynamics 365 Customer Service – Customer Service Overview

I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. In this post I will give an overview of some of the basic concepts we can expect to find in customer service scenarios.

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CRM Certifications

MB-230: Microsoft Dynamics 365 Customer Service – Introduction

I am about to commence my revision for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me.

CRMUG

Dynamics 365 Birmingham – Awesome Free March 2021 Event

With COVID rules looking likely to be relaxed soon maybe just maybe we can start to dream of meeting face to face again soon. But until then we have another awesome free virtual event.

Omnichannel for Customer Service

Omnichannel for Customer Service – Insights Dashboards

Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I will review how to enable these dashboards and what information your supervisors will then be able to view.

CRMUG

Power Platform Birmingham – Amazing Free January Event

Our next exciting Dynamics 365 Birmingham User Group meeting will be taking place on Wednesday 20th Jan 2021 at 5:30pm, and we would love to see you!

Omnichannel for Customer Service – Outbound Messages (SMS)

We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will give an example of how we’d configure an outbound SMS.

December 17, 2020 in Omnichannel for Customer Service.

Omnichannel for Customer Service – WhatsApp

Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.

December 14, 2020 in Omnichannel for Customer Service.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Support Go-Live

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover Support Go-Live.

December 10, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Validate the solution design

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover everything that might fall under the heading “validate the solution design”.

December 6, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Design integrations

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover my revision connected with designing integrations.

December 4, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Design data and security model (Part Two)

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover topics around designing the data and security models.

December 2, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Design data and security model (Part One)

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover topics around designing the data and security models.

December 1, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Lead design process (Part Three)

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover leading the design process.

November 13, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Lead design process (Part Two)

I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write revision notes in this post I will cover leading the design process.

November 11, 2020 in MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect.

MB 600 – D365UG Study Group

If like me you are preparing for the Dynamics 365 & Power Platform Solution Architect exam ….. you might want to join this MB 600 study group that is being hosted by D365UG.

November 10, 2020 in CRMUG.

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NEIL PARKHURST

I'm a UK based Microsoft Dynamics 365 functional consultant with 30+ years experience in IT.

I am able to provide training and consultancy on any Dynamics 365 project. And of course I'd love to be involved in your Unified Service Desk or Omnichannel for Customer Service project!

To discuss these professional services please contact me at neil.parkhurst@npdynamics.com

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