I am currently busy planning a Unified Service Desk presentation for the EMEA Summit in April.
In Microsoft Dynamics 365 we have two types of Business Process Flows available, the “classic” ones we’ve had for sometime and the slightly newer concept of task flows. Task flows are utilised within the mobile client and are quite different to other business flows. In this post, I will review how task flows work and how they compare to “classic” business process flows.
Last month I attended the first meeting of the Birmingham CRM User Group. The meeting felt small but also had the vibe of a significant first step towards something larger.
We can now announce that we’ve made an important step. Our little group is now a local group linked to CRMUG UK.
A new feature with Microsoft’s Unified Service Desk 2.2 is the ability for developers to modify the login and splash screen to apply your own name / branding. In this post I will look at this concept, I work for a company called Crimson. So by way of an example I will show how I’ve altered my USD application to have their branding.
In Unified Service Desk (USD) we have an action called “SetLanguage” but what does this action do and when might you use it? When someone first pointed this action out I could only find very limited information. In this post I hope to give a full explanation of the SetLanguage feature.
I recently published a quick post to describe how to close all sessions from a single button click in Unified Service Desk (USD). In this post I will describe a more elegant approach.
I recently answered a question someone raised in the Dynamics Community on how to close all the currently open sessions in USD with one click. This is a very simple change to implement, this post explains how.
USD 2.2 contains a cool new feature to pop-up notification forms, in this blog post I will explain how this new feature works.
With the latest release of Unified Service Desk (USD) for Dynamics 365 we have some cool new features in the debugger in this post I will highlight these new features.
Good news USD fans …. a new version of Unified Service Desk has been released.
As I try out the new features available in Dynamics 365 I am creating blog posts to explain each one in turn. This time I am going to look at the ability to show icons in views.