D365UG/CRMUG Birmingham – November Registration Open

Earlier this month I was proud to be part of an amazing event in Birmingham. We had a blast learning all about the next version of Dynamics 365 and the user adoption challenges many organisations face. We had a full house. On the back of this success we are already busy planning our next event. Registration is open now!

USD – Outbound Phone Calls From a List

This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.