Copilot
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Copilot Studio – DTMF Only Mode in IVR
Recently one of my LinkedIn contacts reached out with an excellent question about Microsoft’s Omnichannel for Customer Service and Copilot Studio BOTs …. “With a new style Copilot Studio voice enabled BOTs, can we disable voice input?”. In this post I will address this question.
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Copilot Studio – New Style Voice BOTs
Microsoft have recently published updates to the voice channel which allow us to use the newer style Copilot BOTs in voice scenarios. In this post I will explore some of the voice specific extensions.
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Copilot – Create Knowledge Articles From Resolved Cases
There is a new feature in Dynamics 365 Customer Service that will aid the creation of knowledge articles, agents can now use copilot to generate a suggested knowledge article based on the case content. In this post I will explain how this new feature operates.
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Copilot Studio – Adaptive Cards Toggle Visibility
Virtual Agents!) In this post I will explore how to toggle the visibility of fields within my cards.
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Copilot Studio – Adaptive Cards, Dynamic Choices
I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously called Power Virtual Agents!) Recently I explained how we could use variables to customize our cards, in this post I will take that concept further by exploring how we can make the options in a choice field dynamic.
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Copilot Studio – Adaptive Cards and Variables
I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously called Power Virtual Agents!) For example, I have replaced my pre-chat survey with an adaptive card. To aid reuse of these cards I’ve needed to pass variables from my BOT into the card. In this post I will explain how this…
NEIL PARKHURST 