Omnichannel for Customer Service and Facebook

We can now intergate Dynamics 365 with Facebook messenger using the Omnichannel for Customer Service app.

I have been experimenting with this cool new feature and below you will find a video explaining how it works and how you can configure it ….


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s