NEIL PARKHURST

AT LAST … we are back with a Dynamics 365 and Power Platform face to face event in Birmingham.Our next Birmingham Dynamics 365 & Power Platform User Group meeting will be on Wednesday 26th Feb 2020 from 6:30 pm until 9:00 pm. Save this date in your diary!

The Wesleyan has once again kindly agreed to host our event at Colmore Circus, Queensway, Birmingham, B4 6AR. This is next to Snow Hill Station and a short walk from New Street Station.

Note:
Presentations will start at 7pm. But please arrive early for networking and free buffet.

As always, we will have an amazing Agenda. Although some of it is yet to be confirmed. (So, keep an eye out for additional updates.)

One presenter that is confirmed … me!

I will present on “Dynamics 365 Customer Service Omnichannel – Voice Channel” For a long time, we have had to rely on 3rd party add-ons to connect Dynamics 365 with telephony solutions. But now we have a voice channel from Microsoft directly within their Dynamics 365 Omnichannel app. In this demo I will show how easy it is to integration telephony with Dynamics 365 and how we can configure a Power Virtual Agent as an IVR BOT

Other presenters will be announced soon ….

Plus, we’ll have all our “usual” networking opportunities and our famous amazing free buffet. And we might even go for a quiet drink after the meeting – come and join us!

Find out all about parking and other details on our registration page.

You can register on meetup.com here.