Within Unified Service Desk (USD) for Microsoft Dynamics CRM sometimes you might wish to create some functionality on a CRM form that only happens whilst in USD.

The can be achieved by using a window.IsUSD command in your JavaScript. This command will return true when in USD and false when not. Simples.

To demonstrate this I added a simple check to my on load event in my contact form. The simple code looked like this;

function onLoad() {

if(window.IsUSD == true) {

alert("This form is being loaded in USD!");

} else {

alert("This form is being loaded NOT in USD!");

}

}

When I load in USD I get this. And you can guess what happens when I’m not in USD.

Hopefully you can see how this simple command might be helpful. J

Update: Recently I have faced a challenge in using window.IsUSD withe the newer Unified Interface. If you hit problems, try “parent.window.IsUSD”. As that worked for me.