All Unified Service Desk (USD) fans should be aware that a new version of USD has just been release, version 3.1.
Live Assist from CaféX is an omnichannel product adding web chat (and more) into Microsoft Dynamics 365. A fairly recent release of Live Assist created a new ability to add bots. In this post I will describe how I created my first bot to work with Live Assist.
This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.
Unified Service Desk (USD) for Microsoft Dynamics 365 has recently been updated. The new version (v3.0) includes a new feature to add shortcut keys to toolbar buttons. I will demonstrate this feature in this post.
A new version of Microsoft’s Unified Service Desk (USD) for Dynamics 365 has recently been released, V3.0. This new version contains a feature to run CreateEntity actions asynchronously. I will explore this new feature in this post.
Unified Service Desk for Dynamics 365 now includes a pre-fetch feature. But what does this do and when would we use it?
Unified Service Desk 3.0 has just been released. One of the first new features I’ve started to explore is an enhanced debugger. In this post I will show the new features and comment on when I am likely to use them.
Good news for all USD fans …. Version 3.0 has just been released.
I was recently asked a question about Unified Service Desk! This time it was how to use customization files. In this post I will answer that question.
I was recently commuting into London when I received a message on LinkedIn. It was a Unified Service Desk question from a student at Madrid University. The question was about opening a related tab when loading a phone call. My answer is here, I hope this helps them …