USD – Crashing (Multiple Tokens)
I have seen this issue a couple of times and decided to blog about the solution …. The problem is that Unified Service Desk fails to load.
USD – Resolve Case
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution ….
USD – Actions when I need them!
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they never opened it. I could just run all the actions regardless and ignore any errors. But I don’t like doing that and it isn’t an efficient way of designing a solution. So, what so we do?
Introducing – The USD Accelerator
The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it?? Think of The USD Accelerator as a template solution, meaning a large percentage of the application can be delivered in a very short timescale.
USD – Version 4.0 Released
A happy time for all USD fans …. Version 4.0 has just been released.
USD – UCI Demo
Here is “take two” of my demo …… it shows how to quickly create a Unified Service Desk application using Microsoft’s new interface standard for Dynamics 365, the Unified Client Interface (UCI).
USD – Search (with UCI)
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short blog posts. In this post I will cover how the category or relevance search is loaded in UCI.
USD – Unified Client Interface
With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an overview of some of the key points I have found which you might want to be aware of.
USD – Switch Agent Scripts
I recently received a great question about agents scripts and I love answering Unified Service Desk questions! This time the question was about a requirement to switch agents scripts. Here is my answer.
USD – UCI and RunXrmCommand
Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page”, which supports the new Unified Client Interface (UCI). These have several differences to the “CRM Page” hosted controls we have traditionally used with the standard web client. In this post I will explore just one of these differences, RunXrmCommands.
