CaféX’s Live Assist can be used with Unified Service Desk to help automate the processes around using web chat / Omni channel. But when doing this how do we automatically control an agents availability?
Good news USD fans …. version 3.2.0 has just been released.
This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource.
With Unified Service Desk for Microsoft Dynamics 365 you will want to migrate your configuration from say development to production. Recently there have been some changes in this area, so in this post I will describe the process and offer some tips along the way.
All Unified Service Desk (USD) fans should be aware that a new version of USD has just been release, version 3.1.
Live Assist from CaféX is an omnichannel product adding web chat (and more) into Microsoft Dynamics 365. A fairly recent release of Live Assist created a new ability to add bots. In this post I will describe how I created my first bot to work with Live Assist.
This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the next phone call for an agent making a list of outbound calls. I love great USD questions! So during my flight home I started to design a solution to this problem. In this post I will document the approach I’ve now implemented.
Unified Service Desk (USD) for Microsoft Dynamics 365 has recently been updated. The new version (v3.0) includes a new feature to add shortcut keys to toolbar buttons. I will demonstrate this feature in this post.
A new version of Microsoft’s Unified Service Desk (USD) for Dynamics 365 has recently been released, V3.0. This new version contains a feature to run CreateEntity actions asynchronously. I will explore this new feature in this post.
Unified Service Desk for Dynamics 365 now includes a pre-fetch feature. But what does this do and when would we use it?