In this second training module I will explain how to install unified service desk (USD) for Microsoft Dynamics CRM.
This post is the second in a series aimed at helping anyone new to USD. Each module will build on the previous one. In this module I explain how to install USD creating a blank canvas ready for us to configure in future training modules.
You can download Unified Service Desk from the Microsoft site via this link; https://www.microsoft.com/en-us/download/details.aspx?id=50355
In the next module I will explain how to create your first tab. J
Enjoyed module 2? Try module 3.