In this second training module I will explain how to install unified service desk (USD) for Microsoft Dynamics CRM.

This post is the second in a series aimed at helping anyone new to USD. Each module will build on the previous one. In this module I explain how to install USD creating a blank canvas ready for us to configure in future training modules.

You can download Unified Service Desk from the Microsoft site via this link; https://www.microsoft.com/en-us/download/details.aspx?id=50355

In the next module I will explain how to create your first tab. J

Enjoyed module 2? Try module 3.