MB 210: Microsoft Dynamics 365 for Sales – Revision Guide

I have been completing a series of posts to help people prepare for the MB 210 certification (Microsoft Dynamics 365 for Sales). Here is a collection of links to all of those posts. I hope these might serve as a useful revision aid for the MB 210 exam.

The MB 210 certification is not easy! But sales is at the heart of any “CRM” system and therefore one I hope you will really enjoy learning about.


Perform Configuration
Configure sales settings
  • Configure sales territories
  • Configure default revenue type
  • Configure auto number settings
  • Configure business closures
  • Configure fiscal year
  • Configure currencies
  • Configure sales team roles
  • Configure sales security roles
  • Configure goal management components
  • Create and manage sales collateral
  • Configure relationship cards
Configure processes
  • Configure record creation rules
  • Configure out of the box sales business process flows
  • Configure playbooks
Create and configure sales visualizations
  • Configure sales content pack for Power BI
  • Configure sales dashboards
  • Design and create sales charts
  • Execute and analyze sales reports
Configure integration with external sales applications
  • Implement Sales Insights
  • Implement social selling assistant
  • Implement LinkedIn Sales Navigator

Revision Guides

Configure Sales Settings

Create Processes

Create and Configure Sales Visualizations

Configure integrations with external systems

Manage Core Sales Entities
Create and manage leads
  • Create and search for leads
  • Convert activities to leads
  • Perform lead qualification
  • Configure status reasons
Create and manage opportunities
  • Create and search for opportunities
  • Close opportunity as won or lost
  • Track stakeholders and product team
  • Add product line items to opportunities
  • Configure status reasons

Revision Guides

Create and manage leads

Create and manage opportunities

Manage Sales Entities
Create and manage quotes
  • Add quotes to opportunities
  • Edit quotes in various stages
  • Send quotes to customers
  • Covert quotes to orders
  • Create a template from a quote
Create and manage sales order processing
  • Create and manage orders
  • Create and manage invoices
  • Create and manage competitors
Create and manage product and product catalog
  • Configure products families, bundles and products
  • Configure price lists
  • Configure discount lists
  • Configure unit groups
  • Configure project lifecycle

Revision Guides

Create and manage quotes

Create and manage sales order processing

Create and manage product catalog

17 thoughts on “MB 210: Microsoft Dynamics 365 for Sales – Revision Guide

  1. Quick query Neil. You say the revision guide is for MB 210 in the title, and then reference MB 200 in the body text. Should the body text be stating MB210 also?

    Use your Guides frequently, keep up the great work!


  2. Hi Neil..Your notes are always amazing . I have completed MB2 716 and MB2 715 referring your notes. Thank You!! .. I see the MB2 210 syllabus quite trimmed down as compared to MB2 717 . As it is in Beta mode .. will the Syllabus increase ? Also under Manage core sales entities i see the revision Guide Hyper link is not working…


    • Hi, I am still working on the Mb 210 guide. Hopefully all content will be complete “soon”. The skills measured for Mb 210 has just been updated. I expect syllabus to stop at that.


  3. Hi Neil, thank you for the very helpful syllabus! It seems that some of the links are not working, though. They are displayed as “<>”, but they are not clickable. Is this on purpose or just a bug? I would love to hear from you.


    • Hi Leon, you might notice a comment in the post that my MB 210 guide is a work in progress! I am adding more posts as I get chance to create them. So please keep returning. In the meantime also checkout my posts for the MB2-717 exam. As much of the content is still valid.




  4. Hi Neil,

    Do you have any experience of “MB-200: Microsoft Dynamics 365 Customer Engagement Core”?
    I do not see the difference between MB-200 and MB2-716.

    Best regards,


    • A lot of the content is similar. Although MB 200 will cover some newer topics like Microsoft Flow. The style of the questions has changed but that is true for all the new exams. (They aren’t “just” standard multiple choice questions anymore.) The knowledge you have from MB2 716 will help with MB 200. Just don’t forget to also revise newer features.

      Good luck.



  5. Hello Neil,

    Today I have passed the MB 210 on my first try and your articles have been a great help so I wan’t to thank you for that.

    Please keep writing them !

    Liked by 2 people

  6. Hi Neil,

    Three weeks ago I passed my MB-200 exam and today my MB-210 exam with help from you. Thank you for that and I hope you enjoy the coffee.



  7. Hello Neil,

    Thanks for your amazing work, I already did use your notes for the MB2-717 and since I now have to pass the MB210 here I am. ^^

    There is just one point I never really understood in the Sales Module -> Even if, from a business point of view, I can understand why to close an Order or an Invoice as Partial. From a more technical point of view, I don’t understand why the record is closed as read only (or why the system does not generate another record to really complete the process).

    Do you have any idea ?

    Thanks again


    • Thanks with regard to closing an invoice as partial … I agree. What you describe as the functionality as designed by Microsoft. But in the real world I don’t think it would fit for many businesses. In reality I think partial invoicing could need some custom work to make it operate exactly as the customer would need. Which I guess could be slightly different depending on their industry sector. From an exam point of view you simply need to know how Microsoft have designed these things. The fun only starts in the real world!!


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