One ring to rule them all …. One post to rule them all. (Or put another way this is a collection of my posts on Unified Service Desk (USD).)
Learning how to get started with Unified Service Desk (USD) can present quite a challenge, I believe this is simply because the product is large and contains quite a few concepts. Meaning it can take time to start to get your head around USD.
Microsoft’s walkthroughs certainly help. You should try them!
Over the last few months I have created quite a few posts which might help. In this post I will try to organise them in a manner that might help someone learning USD.
This isn’t quite a comprehensive training guide! And the order might be a bit random at times. But hopefully it is a collection of posts which might help learning USD a little easier.
What’s it all about
How to install / Deploy USD
Some Basic Set-up
Hosted Controls / Actions
General Navigation / Panels
Other Useful Stuff
Since I first wrote this post I have expanded my content on USD greatly!
Please see my “book” on USD for complete information about USD. Including training videos for anyone new to USD.