One ring to rule them all …. One post to rule them all. (Or put another way this is a collection of my posts on Unified Service Desk (USD).)
Learning how to get started with Unified Service Desk (USD) can present quite a challenge, I believe this is simply because the product is large and contains quite a few concepts. Meaning it can take time to start to get your head around USD.
Microsoft’s walkthroughs certainly help. You should try them!
Over the last few months I have created quite a few posts which might help. In this post I will try to organise them in a manner that might help someone learning USD.
This isn’t quite a comprehensive training guide! And the order might be a bit random at times. But hopefully it is a collection of posts which might help learning USD a little easier.
What’s it all about
How to install / Deploy USD
Installing the sample USD packages.
Install a blank / clean USD copy.
Server install Unified Service Desk 2.0
Client install Unified Service Desk 2.0
Some Basic Set-up
Optionally show debugger by user
Hosted Controls / Actions
General Navigation / Panels
Prevent Users from closing a tab
Navigation toolbar (Back, Forward and Refresh)
Create an entity from an agent script.
Agent Scripts close session option.
Agent Scripts Start Tasks Explained.
Agent Scripts Different for Each User.
Other Useful Stuff
Using Replacement Parameters in USD
Loading multiple tabs on opening session
Since I first wrote this post I have expanded my content on USD greatly!
Please see my “book” on USD for complete information about USD. Including training videos for anyone new to USD.
6 thoughts on “Learning Unified Service Desk”
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Thanks for all your work in USD, I learned a lot with your blog.
I throw in lack a post about uninstall USD to start from zero again.
I guess it should be opposite actions of the “Install a blank USD”, but it could generate some extra actions which are not in the post.
Thanks and continue with your great work! 😉
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Thanks Carlos. To be honest I’ve never actually uninstalled USD! But in theory you’d simply remove the two managed solutions loaded when USD installs.